10wni Frequently Asked Questions

No. One account per person is the rule — no matter what email address, mobile number or device is used. Duplicate accounts are detected and result in all accounts being closed with balances forfeited. If you have forgotten your login details, use the forgot-password option or contact support at [email protected].

Basic mobile OTP verification is required at registration. Full KYC verification — needed before withdrawals are processed — may require a copy of your CNIC or other valid national ID. 10wni may also request proof of payment method at various points as part of standard security checks. Documents should match the name used at registration exactly.

Contact support at [email protected] with your account details and the change you need to make. For security reasons, changes to registered email or mobile require identity verification before being applied. This prevents unauthorised changes to account details.

Click the "Forgot password?" link on the Login page. Enter your registered email address and a reset link will be sent. Use the link to set a new password. Reset links expire after a short window, so act on it promptly. If you no longer access the registered email, contact support directly for manual verification.

10wni supports JazzCash, Easypaisa, Raast, bank transfer and debit/credit cards. All deposits are processed in PKR — no currency conversion is applied. Mobile wallet options like JazzCash and Easypaisa are the most popular among Pakistan players due to the speed and convenience. Visit the Deposit page for current minimums and processing details.

Most JazzCash and Easypaisa deposits reflect in your 10wni account within a few minutes of the transaction being confirmed on the payment network. Occasional network delays can extend this slightly, but it is rarely more than 15 minutes. If a deposit has not reflected after 30 minutes, contact support with your transaction reference.

10wni does not charge deposit fees on its end. Your payment provider — JazzCash, Easypaisa, your bank etc. — may apply their own transaction charges, which are outside 10wni's control. The amount that appears in your 10wni account is exactly what arrives after any provider-side deduction.

Minimum deposit amounts vary by payment method. The Deposit page shows the current minimums for each option in PKR. As a general guide, JazzCash and Easypaisa have a lower minimum than bank transfers. Maximum single-deposit limits also apply and are displayed at the cashier before you confirm.

Wait 30 minutes from the time of the transaction before contacting support. When you do reach out, have the following ready: the payment method used, the transaction reference or receipt number, the amount in PKR and the time the transaction was made. Email this to [email protected] and the team will investigate and update your account if the payment is confirmed on the provider's end.

Log in to your account, go to the Cashier or Wallet section and select Withdraw. Choose your preferred payment method — JazzCash, Easypaisa, Raast or bank transfer — enter the amount and confirm. Withdrawals are processed to the same method used for your deposit where possible. KYC verification must be complete before the first withdrawal can be approved.

Processing times depend on the method. JazzCash and Easypaisa withdrawals are typically processed within a few hours once approved. Bank transfers via Raast are usually next-day. Standard bank account transfers may take one to three business days depending on your bank. The time shown in your account is the 10wni processing estimate — your bank's posting time may add to this.

Withdrawals may be held if KYC verification is incomplete, if there is a mismatch between your account name and payment method name, if a bonus wagering requirement has not yet been met, or if the transaction triggers a routine security review. Check your email for any verification request from 10wni. If you have not received one and your withdrawal is still pending after 24 hours, contact support.

No — bonus funds cannot be withdrawn until the wagering requirement is fully met. However, you can choose to forfeit the bonus at any time and withdraw your deposited real-money balance instead. In this case, the bonus and any winnings generated from bonus play are removed, and only the real-money portion becomes withdrawable. There is no penalty on the original deposit itself.

The welcome bonus is available to new players on their first deposit. Before depositing, navigate to the Promotions page, select the welcome offer and activate it. Then make your qualifying deposit. The bonus is credited to your account automatically. Bonuses cannot be applied retroactively to a deposit that has already been made. Read the full terms on the Promotions page before opting in.

A wagering requirement is the total amount you need to wager before bonus-derived winnings can be withdrawn. For example, a 20x wagering requirement on a PKR 1,000 bonus means you need to place a total of PKR 20,000 in qualifying bets before withdrawal is permitted. Not all games contribute equally to wagering — Slots typically contribute 100% while table games may contribute less. Check the specific promotion terms for the breakdown.

It depends on the specific promotion. Some bonuses restrict play to Slots only. Others allow Live Casino with a reduced contribution percentage towards wagering. The game restrictions for each offer are listed in the terms on the Promotions page. Playing a restricted game while a bonus is active may result in the bonus being voided.

Yes. 10wni runs weekly cashback, reload bonuses, and seasonal offers tied to cricket events like PSL matches and T20 internationals. There is also a VIP programme with five tiers — higher tiers unlock improved bonus terms, faster withdrawal processing and dedicated account management. Check the Promotions page after each login during cricket season for time-limited match-day offers.

No download is required. 10wni runs entirely in your mobile or desktop browser. Chrome, Safari and most standard Android browsers work well. The full platform — Live Casino, Fish Games, Bingo, Slots and the Game Lobby — is accessible from any modern browser without installing anything. The experience on mobile is fully optimised.

The Live Casino features real-dealer tables including Baccarat, Roulette, Dragon Tiger, Teen Patti and Andar Bahar. Multiple tables run simultaneously with different minimum and maximum stake levels, so both casual players and higher-stakes players can find a table that suits them. Live sessions run 24/7. Video quality is high but the platform adapts for slower mobile connections.

Fish Games are an arcade-style shooting game where you fire at sea creatures on screen — different creatures carry different payout multipliers. You select your weapon level (which determines how much you spend per shot), aim, fire and collect winnings based on what you hit. Games are fast-paced and work well on touchscreen mobile devices. They are one of the most popular game categories among Pakistan players on 10wni.

Bingo sessions run on a regular schedule with multiple rooms at different ticket price levels. You purchase tickets before the session starts, numbers are drawn automatically and your card marks off matching numbers. Wins are triggered by completing lines or filling the full card, depending on the game variant. Results are determined by a random number generator.

Change your password immediately from Account Settings. Use "Sign out all sessions" to disconnect all other active logins. Check your transaction history for anything unfamiliar. Then email [email protected] with the details of the suspicious activity so the team can review the account. Also change the password on your email account — a compromised email is often the route to a compromised gaming account.

Never. 10wni support will never ask for your JazzCash or Easypaisa PIN, your bank account password or your 10wni account password through any channel — including email, SMS or WhatsApp. If anyone contacts you claiming to be 10wni support and asks for any of these, it is a scam. The only legitimate support channel is [email protected].

All data transmission between your device and 10wni is encrypted using TLS. Personal data is used for account management and verification purposes only — it is not sold to third parties. Full details of what data is collected, how it is stored and how it is used are covered in the Privacy Policy. If you have specific data queries, contact [email protected].

Log in, go to Account Settings and select the Responsible Gaming section. You can set daily, weekly or monthly deposit limits there. Limits take effect immediately. Reducing a limit is instant. Increasing a limit requires a mandatory cooling-off period to prevent impulsive decisions. All responsible gaming tools are free and do not require contacting support to activate. See the Responsible Gaming page for full details.

Self-exclusion closes your access to the 10wni platform for a minimum of six months and up to five years. During this period, login is blocked, deposits are not accepted and all marketing communications are stopped. You can activate self-exclusion from the Responsible Gaming section in Account Settings. It cannot be reversed during the selected exclusion period. If you need help activating it, contact [email protected].

In addition to deposit limits and self-exclusion, 10wni offers session time reminders (notifications after a set duration of play), loss limits (caps on how much you can lose in a period), cooling-off periods (24 hours to one month of blocked access) and reality check pop-ups that show your session duration and net result at regular intervals. All tools are in Account Settings under Responsible Gaming. Visit the Responsible Gaming page for a full overview.

No. 10wni is strictly for adults aged 18 and over. Age is confirmed at registration and verified during KYC. Any account found to belong to someone under 18 is closed immediately with the balance forfeited. If you are the parent or guardian of a minor who has accessed a gaming platform, contact [email protected] to report the issue.