10wni Privacy Policy —
How We Handle Your Personal Data

1Introduction

10wni operates an online gaming platform serving players in Pakistan. To provide this service — creating accounts, processing deposits and withdrawals in PKR, running games and administering bonuses — we need to collect and process certain personal information about our players.

This policy is designed to be transparent about every aspect of that data handling. We want players to feel confident about using 10wni, and that starts with being clear about what information we hold and why. If you have questions about anything in this policy that is not answered here, you can contact the team directly at [email protected].

This policy should be read alongside the Terms and Conditions, which together form the complete agreement between you and 10wni.

2What Personal Data We Collect

The following categories of data are collected at different stages of your use of 10wni:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health data unless specifically required by law.

3How We Use Your Personal Data

Every use of your data by 10wni has a clear and specific purpose. We do not use data for purposes beyond those listed below:

• Account creation and management: Setting up, verifying and maintaining your 10wni account.
• Transaction processing: Handling PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and other supported methods.
• Identity verification (KYC): Confirming that players are who they say they are, that they meet the 18+ age requirement, and that payment methods belong to the account holder.
• Customer support: Responding to account queries, payment issues, technical problems and complaints.
• Fraud prevention and security: Detecting unusual account activity, preventing multiple account registrations and identifying suspicious payment patterns.
• Bonus and promotion administration: Tracking bonus eligibility, wagering progress and VIP programme status.
• Responsible gaming: Monitoring gaming patterns to support player-set deposit limits and self-exclusion requests, and to identify players who may need to be contacted under our responsible gaming obligations.
• Platform improvement: Using anonymised, aggregated technical and usage data to improve site performance and user experience.
• Marketing communications: Sending you promotional emails about bonuses, new games and platform updates — only if you have opted in. You can opt out at any time.

4Legal Basis for Processing

10wni processes your personal data on one or more of the following legal bases depending on the activity:

• Contract performance: Processing your data is necessary to fulfil the account agreement — running your account, processing transactions and providing the gaming service.
• Legitimate interests: Fraud prevention, platform security, responsible gaming monitoring and improving the platform are legitimate interests that require data processing.
• Legal obligation: Anti-money laundering checks and identity verification may be required as part of our obligations under applicable financial regulations.
• Consent: Marketing communications are sent only where you have given explicit consent. You can withdraw consent at any time by contacting support.

5Sharing Your Data

10wni does not sell your personal data. We share data only where it is necessary to operate the platform or required by law:

• Payment processors: JazzCash, Easypaisa, Raast, bank partners and card processors receive the minimum data needed to execute your transaction. These are regulated financial entities bound by their own security and privacy obligations.
• Game providers: Game studios whose titles run on 10wni may receive anonymised session data for technical and fairness auditing purposes. They do not receive your name, contact details or payment information.
• KYC verification services: Where identity verification is required, a certified third-party verification provider may process your submitted documents. These providers are contractually bound to use data only for verification.
• Anti-fraud systems: Fraud detection tools may cross-reference technical data (IP, device fingerprint) against known fraud patterns. No unnecessary personal data is shared.
• Legal requirements: If required by applicable law, a court order or regulatory authority, 10wni may be obligated to disclose certain data. We will always seek to limit such disclosure to what is strictly required.

6Payment Data

All payment transactions on 10wni are processed in PKR through certified payment processors. When you deposit via JazzCash or Easypaisa, the transaction is handled through those providers' own secure infrastructure. 10wni stores transaction references, amounts and timestamps for account balance purposes — we do not store complete card numbers or full mobile wallet authentication credentials on our own servers.

Withdrawal requests are matched to the payment method used for the original deposit as a security measure. This helps protect you against unauthorised withdrawal attempts to accounts you did not use to deposit.

7Cookies and Tracking

10wni uses cookies and similar technologies to make the platform function correctly and to understand how players use it. Here is a breakdown of the types used:

• Essential cookies: Required for the site to work at all — keeping you logged in, maintaining your session, and remembering language and display preferences. These cannot be switched off without breaking basic functionality.
• Analytics cookies: Anonymised data about which pages are visited, how long sessions last and which features are used. This helps us improve the platform. No personal identity is attached to analytics data.
• Security cookies: Used to detect and prevent fraud, bot activity and multi-account behaviour. These are essential for platform integrity.

10wni does not use advertising tracking cookies or share cookie data with advertising networks. You can manage cookies through your browser settings. Disabling essential cookies may prevent parts of the platform from functioning correctly.

8Data Retention

10wni retains personal data for as long as your account is active and for a period after closure, as follows:

• Active accounts: All account and transaction data is retained while your account remains open.
• After account closure: Basic account records and transaction history are retained for a minimum period after closure for legal, audit and fraud prevention purposes.
• KYC documents: Identity verification documents are retained for the period required by applicable anti-money laundering standards, after which they are securely deleted.
• Support communications: Records of support interactions are retained for a period sufficient to handle any follow-up queries or complaints.
• Marketing data: If you have opted in to marketing emails, your contact information for this purpose is removed immediately upon opt-out.

9Security Measures

Protecting your data requires active, ongoing security measures. 10wni applies the following:

• TLS encryption for all data transmitted between your device and 10wni's servers.
• Encrypted storage for sensitive personal and financial data at rest.
• Access controls ensuring that only authorised staff with a genuine need can access personal data.
• Regular security reviews and vulnerability assessments of platform systems.
• Fraud detection systems monitoring for anomalous login and payment activity.
• Two-factor authentication available for player accounts (strongly recommended).

No system can guarantee 100% security against all threats. Players also have a responsibility to keep their own login credentials secure, use strong passwords, and report any suspicious account activity immediately.

10Your Rights Over Your Data

You have the following rights regarding the personal data 10wni holds about you. To exercise any of these rights, contact the team at [email protected].

Requests will be responded to within a reasonable period. In some cases, for example where data must be retained for legal reasons, we may not be able to fulfil a deletion request in full. We will always explain the reason if that is the case.

11Minors and Age Protection

12Changes to This Privacy Policy

10wni may update this Privacy Policy from time to time as the platform evolves or as data protection requirements change. The "Last Updated" date at the top of this page shows when the current version was published.

For significant changes — particularly those that affect how your data is used or shared — registered players will be notified by email before the changes take effect. Continued use of the platform after a policy update constitutes your acceptance of the revised version.

We recommend checking this page periodically to stay informed of the current policy, even if no notification has been sent.

13Contact Us About Data and Privacy

If you have any questions about this Privacy Policy, want to exercise one of your data rights, or have a concern about how your information is being handled, reach out directly:

You can also find answers to common platform questions on our FAQ page.